Rushmore to the Rescue

I’ve learned an annoying flaw with the NetFlix system — the hard way.

I’ve been looking forward to watching Gangs of New York for a little over a week. It’s 2 discs. See where this is headed? Yup, I received two copies of “Disc 2″. Great. Both sleeves were marked correctly, but had duplicate discs in each.

I imagine this happens a lot, because reporting the problem was extremely simple. It’s just that the solution is to send them both back, put the movie in my cue again (at the top) and wait. If this had happened at the local video store, I could’ve high-tailed it back there and exchanged.

I guess this is the price you pay for the convienence of NetFlix — a service which is amazingly great, otherwise. I highly recommend it, regardless of the occassional hiccup.

Luckily though, we had Rushmore as backup. One of my favorite films — and the Criterion Collection has some great bonus stuff on it like extra film shorts from the Max Fischer Players, the usual making-of documentary and some pretty funny audition footage. The night was saved.


  1. GeekBox says:

    What’s worse with NetFlix are the 2 disc sets where the second disc is just the extras. NetFlix simply doesn’t send the extras disc unless you “rent” it too. If you went to a regular video store you’d get all the discs that came in the retail package for the DVD by default, with NetFlix you have to use up more of your borrowing bandwidth to get them.

  2. Dan says:

    Yikes, haven’t run into that yet. Although I guess I just haven’t thought to look for extra discs. Still, I suppose it’s a small price to pay for the service…

  3. Jordan says:

    I had a similar experience at our local Family Video (really a very good, inexpensive Midwest chain) rental store. We rented Lost in La Mancha without even realizing that it was a two-disc film. We realized it was a two-disc when we got home and found only the second disk in the container. We went back and complained, of course, and got five bucks credit (twice what we paid for the rental), but had to wait for another night to see La Mancha.